This Privacy Policy explains how Meeting Pair LLC DBA Signul AI (“Signul,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit signul.ai and use our products and services, including our web application available at https://app.signul.ai (collectively, the “Services”).
Signul is a human-first, AI-assisted workflow system that helps teams define who they’re targeting, identify where those people exist online, and turn that signal into outreach-ready lead lists (while typically handing off sending to third-party tools).
1. Who This Policy Applies To
This Policy applies to:
- Website visitors (signul.ai)
- Customers / client users who use the Signul app in a workspace
- Vendors (e.g., researchers and lead gatherers) who use any vendor-facing portal or workflow in Signul
- Business contacts whose information may appear in lead lists generated through the Services (see Section 7)
2. Roles: Controller vs. Processor
Privacy laws sometimes distinguish between a “controller” and a “processor.”
- When we collect and use information for our own purposes (e.g., running our website, creating accounts, billing, security, analytics), Signul is the controller of that information.
- When we process customer content and lead list data inside the app at a customer’s direction (“Customer Data”), Signul is generally a processor/service provider, and the customer is the controller/business.
If you are a customer and need a Data Processing Addendum (DPA), contact us at support@signul.ai.
3. Information We Collect
A. Information you provide
Depending on how you use the Services, we may collect:
- Account information: name, email, password (or SSO), workspace name, role
- Profile information: job title, company, avatar, preferences
- Billing information: billing contact info and transaction metadata (payments are typically handled by a payment processor; we generally do not store full card numbers)
- Support and communications: messages you send to us, recordings or attachments you submit, feedback, and survey responses
- Vendor onboarding info (if applicable): payment details, tax forms/IDs if required for payouts, work history, performance/quality notes
B. Information collected automatically
We may collect:
- Device and usage data: IP address, browser type, device identifiers, pages viewed, time on page, referring URLs, app feature usage, logs, and error diagnostics
- Cookie and similar technology data: see Section 6
C. Information processed inside the product (Customer Data)
Customers may input or generate:
- Target personas and related notes
- Catalyst database sources and extraction plans
- Gathering briefs, lead tasks, lead lists, and metadata
- Integrations and destinations (e.g., export targets, API connections)
These artifacts are core to the Signul workflow.
D. Publicly available / third-party source information (lead intelligence)
If enabled by the customer workflow, Signul may help customers collect or organize information about business contacts from:
- Public websites and platforms
- Directories, event lists, podcast guest lists, speaker rosters, etc.
- Other sources provided by customers or vendors
This may include names, business emails, job titles, company names, social links, and other publicly available professional information.
4. How We Use Information
We use information to:
- Provide and operate the Services (authentication, workspace collaboration, vendor workflows, exports)
- Generate and format outputs customers request (e.g., summaries, structured fields, lead list formatting)
- Personalize app experiences (settings, preferences, workflow state)
- Process payments and manage subscriptions
- Communicate with you (service updates, support responses, administrative notices)
- Improve and debug the Services (analytics, performance monitoring, QA)
- Maintain safety and integrity (fraud prevention, abuse detection, enforcing policies)
- Comply with legal obligations and respond to lawful requests
AI-assisted processing
Signul may use AI systems to help with tasks like structuring inputs, drafting summaries, or standardizing lead fields (human-in-the-loop and workflow-driven). We do not claim “black box” autonomous decisions as a core product behavior.
5. How We Share Information
We may share information in the following circumstances:
A. Service providers / subprocessors
We use vendors to help run the Services (e.g., hosting, databases, analytics, support, email delivery, automation). Examples may include providers for:
- Hosting and infrastructure
- Database/authentication
- Payment processing
- Analytics and error monitoring
- Customer support tooling
- Automation/workflow tooling and AI providers
We require service providers to protect information and use it only to perform services for us.
B. Integrations you choose
If you connect third-party tools (e.g., outreach platforms, CRMs, spreadsheets), we share data as instructed by you to those destinations.
C. Within your workspace
Your workspace admins and members may access data depending on roles and permissions (e.g., customers reviewing briefs, vendors submitting work back to a workspace).
D. Legal and safety
We may disclose information to:
- Comply with law, regulation, subpoena, or court order
- Protect rights, safety, and security of Signul, our users, and others
- Investigate and prevent fraud, abuse, or security incidents
E. Business transfers
If we’re involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Strictly necessary functions (login, session management, security)
- Preferences (remembering settings)
- Analytics (understanding usage and improving performance)
- Marketing (if applicable)
Your choices: You can typically control cookies via your browser settings. If we implement a cookie banner/manager, you can manage preferences there as well.
7. Information About Business Contacts in Lead Lists
Signul may process professional information about individuals as part of Customer Data when customers build lead lists.
If you are a business contact whose info appears in data processed through Signul, we generally process that data on behalf of our customers (who decide what to collect and why).
Requests to access, delete, or correct lead list information are often best directed to the customer who is using Signul (the controller). If you contact us, we may route your request to the relevant customer or provide controller contact information where appropriate.
8. Data Retention
We retain information for as long as needed to:
- Provide the Services and maintain your account/workspace
- Meet legal, accounting, and security obligations
- Resolve disputes and enforce agreements
Typical approach:
- Account/workspace data: retained while active; deleted or anonymized within 30 days after closure unless required for legal reasons
- Logs/security records: retained for 365 days
- Billing records: retained as required by law
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. and other locations where our providers operate. Where required, we rely on appropriate transfer mechanisms (e.g., Standard Contractual Clauses).
11. Your Privacy Rights and Choices
Depending on where you live, you may have rights such as:
- Access to personal information
- Correction of inaccurate information
- Deletion
- Data portability
- Objection or restriction (in certain cases)
- Opt-out of certain processing (e.g., targeted advertising, sale/sharing—if applicable)
How to submit a request
Email support@signul.ai with subject line “Privacy Request”. We may need to verify your identity.
California notice (CCPA/CPRA)
California residents may have rights to know, delete, correct, and opt-out of “sale”/“sharing” of personal information (as those terms are defined under California law). California’s rules also require a Notice at Collection at or before the point of collection.
Important clarification: Signul’s business model is to provide workflow software; we do not sell personal information for money. If we run marketing/advertising features that qualify as “sharing” under CPRA, we will provide opt-out mechanisms.
Colorado and other state privacy laws
Colorado and many other states require disclosures about data practices and consumer rights. As of 2026, multiple new and amended state privacy laws are in effect; requirements can vary by state.
EU/UK (GDPR)
If GDPR applies, you may have rights described above, and we provide required disclosures (e.g., purposes, legal bases, retention, and recipients).
12. Children’s Privacy
The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will post the updated Policy and change the “Last Updated” date. If required, we will provide additional notice.
14. Contact Us
Meeting Pair LLC DBA Signul AI
Support: support@signul.ai