These Terms of Service (“Terms”) govern your access to and use of signul.ai and the Signul AI products and services, including our web application available at https://app.signul.ai (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms.
1. Who We Are
Meeting Pair LLC d/b/a Signul AI (“Signul,” “we,” “us,” or “our”) provides workflow software that helps customers plan campaigns, manage research and lead-gathering workflows, and produce outreach-ready lists and related outputs.
2. Who These Terms Apply To
These Terms apply to:
- Visitors to signul.ai
- Customers / client users who create or use a workspace
- Vendors / contractors who use any vendor-facing portal or workflow inside the Services
- Anyone who otherwise accesses the Services
If you’re using the Services on behalf of an organization, you represent you have authority to bind that organization, and “you” means the organization.
3. Privacy Policy
Our Privacy Policy explains how we collect and use information. By using the Services, you agree to our Privacy Policy.
4. Accounts, Access, and Security
- You may need an account to use the Services.
- You must provide accurate information and keep it updated.
- You are responsible for all activity under your account and for keeping credentials secure.
- We may suspend or terminate accounts to protect the Services, other users, or for suspected misuse.
5. The Services (What We Do / Don’t Do)
A. Workflow + outputs
The Services may help you:
- Define personas and targeting
- Locate “catalyst” sources (e.g., lists, directories, rosters, public webpages)
- Create briefs and tasks for research / lead gathering
- Compile lead lists and structured data
- Export data to other tools you choose
B. No guarantee of results
We do not guarantee reply rates, deliverability, conversions, revenue, or any outcome.
C. Accuracy disclaimer
Lead data may be incomplete, outdated, or inaccurate. You are responsible for validating it before use.
6. Acceptable Use (What You Can’t Do)
You agree not to, and not to allow others to:
- Use the Services for unlawful, harmful, fraudulent, or abusive activity
- Violate any privacy, data protection, advertising, or communications laws
- Send spam or unlawful cold outreach
- Use the Services to harvest data in violation of third-party terms, or to unlawfully scrape or circumvent access controls
- Upload malware or attempt to disrupt, probe, or reverse engineer the Services
- Access the Services using automated means except as we explicitly permit
- Impersonate others or misrepresent your identity or affiliation
- Use the Services to collect or process sensitive personal data (e.g., health data, precise location, minors’ data) unless you have a lawful basis and explicit rights to do so
We may remove content, suspend access, or terminate accounts for violations.
7. Compliance With Outreach and Data Laws (You’re Responsible)
You are solely responsible for how you use outputs from Signul, including any outreach activity. This includes complying with, where applicable:
- CAN-SPAM, TCPA, CASL
- GDPR/UK GDPR, ePrivacy rules
- U.S. state privacy laws (e.g., CA/CO/VA/CT/UT and others)
- Platform terms (email providers, CRMs, data sources)
You represent you have the rights and lawful basis to collect, use, and contact any leads you process through the Services.
8. Customer Content and Data
A. Your content
“Customer Content” means any text, files, links, lead lists, notes, briefs, prompts, and other information you (or your team/vendors) submit to the Services.
You retain ownership of Customer Content.
B. License to operate the Services
You grant Signul a non-exclusive, worldwide license to host, process, reproduce, and display Customer Content only as necessary to provide, maintain, and improve the Services and to comply with law.
C. Vendor access within your workspace
If you invite vendors or use vendor workflows, you understand Customer Content (and related outputs) may be visible to those vendors based on permissions/roles.
9. Vendor Portal Terms (If You’re a Vendor)
If you access the Services as a vendor/contractor:
- You agree to complete tasks accurately and in good faith.
- You agree not to reuse, resell, or disclose Customer Content or outputs outside the Services.
- Payment terms, deliverable definitions, acceptance, and performance standards may be governed by separate instructions or agreements provided by the customer and/or Signul.
- Work product created through vendor tasks may be provided to the customer, and you assign to the customer any rights in such work product to the maximum extent permitted by law (or grant an exclusive license if assignment isn’t permitted).
10. Intellectual Property (Our Stuff)
The Services, including software, design, UI, templates, and underlying systems, are owned by Signul and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during your subscription/usage term.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Services except as allowed by law.
11. Feedback
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.
12. Plans, Credits, Billing, and Taxes
A. Paid plans / usage
Some features require payment (subscriptions, credits, usage-based fees, or one-time fees). Plan details are described at checkout or in an order form.
B. Payment authorization
You authorize us (and our payment processor) to charge your payment method for fees, taxes, and applicable renewals.
C. Renewals
Unless stated otherwise, subscriptions renew automatically until canceled.
D. Refunds
All fees are non-refundable except where required by law or explicitly stated in writing by Signul.
E. Taxes
You are responsible for applicable taxes (excluding our income taxes).
13. Cancellation and Termination
A. Cancellation by you
You may cancel per your plan terms (in-app or via written request). Cancellation stops future renewals but does not retroactively refund prior charges.
B. Termination by us
We may suspend or terminate access:
- For Terms violations
- For non-payment
- To comply with law
- To protect the security or integrity of the Services
C. Effect of termination
Upon termination, your right to use the Services ends. We may delete Customer Content after a reasonable period, subject to legal retention and backups.
14. Service Availability, Changes, and Beta Features
- The Services may change over time.
- We do not guarantee uninterrupted availability.
- Some features may be labeled beta/preview and may be less reliable or subject to change.
15. Third-Party Services and Links
The Services may integrate with or link to third-party tools (CRMs, email platforms, spreadsheets, enrichment providers, etc.). Your use of third-party services is governed by their terms. We are not responsible for third-party services.
16. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNUL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that outputs will be accurate, complete, or error-free, or that use of outputs will comply with laws or third-party terms.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- SIGNUL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
- SIGNUL’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO SIGNUL IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions don’t allow certain limitations, so some may not apply to you.
18. Indemnification
You agree to indemnify and hold harmless Signul and its affiliates, officers, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising from:
- Your use of the Services
- Your Customer Content
- Your outreach activities or communications
- Your violation of laws, regulations, or third-party rights/terms
19. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Montana, without regard to conflict-of-law rules.
Any dispute will be brought exclusively in the state or federal courts located in Yellowstone County, Montana, and you consent to jurisdiction there.
20. DMCA / Copyright Complaints
If you believe content in the Services infringes your copyright, contact dmca@signul.ai with: identification of the work, the allegedly infringing material, your contact info, and a statement under penalty of perjury.
21. Changes to These Terms
We may update these Terms from time to time. If changes are material, we’ll post the updated Terms and update the “Last Updated” date. Continued use after changes means you accept the updated Terms.
22. Contact
Meeting Pair LLC d/b/a Signul AI
Support: support@signul.ai